Your Peace of Mind is Our Priority
At Jim Garage Door Repair, we stand firmly behind our work with guarantees that ensure quality and reliability.
The Jim Garage Door Repair Guarantee
At Jim Garage Door Repair, our philosophy revolves around quality and customer satisfaction. We understand how important your garage door is to the safety and functionality of your home. That’s why we have established a comprehensive warranty program to provide you with peace of mind. Our commitment extends beyond just getting the job done; we strive to ensure that every customer is completely satisfied with both our services and the products we use. By choosing us, you are not only investing in a service but also in a guarantee of quality and commitment to excellence.
🔧 Workmanship Warranty
Our workmanship warranty signifies our dedication to providing skilled labor and attention to detail in every project we undertake. All repairs and installations performed by our technicians are covered for a period of 1 year from the date of service. This warranty means that if any workmanship-related issues arise during this time, we will promptly address and correct them at no additional cost to you. To make a claim, simply contact our customer support team with your service details, and we will guide you through the process efficiently.
🛡️ Parts Warranty
When it comes to the parts we use, we offer different warranty types to ensure your investment is safeguarded. Certain parts come with a manufacturer warranty that guarantees their functionality for a specific duration, while we also provide our company warranty on selected products. For example, springs typically come with a 5-year warranty, whereas openers may have a manufacturer warranty of up to 2 years. Understanding these warranties is crucial for knowing what to expect regarding replacement and repairs on different parts. Always feel free to ask us about the specific warranty details when utilizing our services.
✅ Satisfaction Guarantee
Your satisfaction is our highest priority at Jim Garage Door Repair. If for any reason you find yourself unsatisfied with our service, we encourage you to reach out to us within 30 days of your service. We will work closely with you to resolve any issues and ensure your complete satisfaction. Our commitment is to stand by our work, continually improving based on your feedback. With us, you can trust that your needs are taken seriously.
📞 Ongoing Support
Questions after service? Our team is always available to provide support and answer any questions about your garage door.
What's Covered
Garage Door Repairs
All repairs made by our technicians on your garage door are covered under our workmanship warranty for a year, ensuring you enjoy seamless operation.
Spring Replacements
Replaced torsion and extension springs are covered for up to 5 years, protecting you from premature failures.
Opener Installations
All garage door opener installations come with a 2-year warranty which covers any mechanical failures.
New Door Installations
New garage doors installed by our team are covered for the duration of the manufacturer's warranty, typically ranging from 1 to 10 years.
Safety Sensors
Safety sensors we install have a 2-year warranty, ensuring that your garage door operates safely.
Track and Roller Replacement
Replaced tracks and rollers come with a 1-year warranty, providing peace of mind against installation defects.
Remote Controls
Remote controls installed with your garage door system are covered for 1 year, guaranteeing effective performance.
Routine Maintenance Services
Routine maintenance services performed by our professionals are guaranteed for 6 months against any workmanship issues.
How to Make a Warranty Claim
Contact Us
Reach out via phone or email to our customer support team with your warranty details and service information.
Provide Documentation
Prepare any necessary documentation, including receipts and service records, to help us process your claim.
Review of Claim
Our team will review your claim and determine if it falls under warranty coverage based on our policies.
Schedule a Service Visit
If approved, we’ll schedule a convenient time for our technician to address the warranty issue.
Warranty Exclusions
For complete transparency, the following are not covered under our standard warranty:
- Damages from Negligence: Any damage resulting from lack of maintenance or misuse of the garage door system is not covered.
- Acts of Nature: Natural disasters such as floods, earthquakes, or severe weather conditions are excluded from warranty coverage.
- Unauthorized Repairs: Repairs or modifications made by unauthorized individuals void the warranty, as we cannot guarantee the quality of outside work.
- Cosmetic Damage: Aesthetic issues, such as scratches or paint fading, are not covered under our warranties.
Extended Warranty Options
For those looking for additional peace of mind, we offer extended warranty options. These can cover parts and labor beyond the standard warranty periods, allowing you to enjoy uninterrupted use of your garage door system for years to come. Be sure to inquire about our extended warranty plans during your service consultation.
Warranty FAQs
What is the duration of the workmanship warranty?
Our workmanship warranty lasts for 1 year from the date of service, ensuring any issues related to installation or repairs are covered.
Are the parts covered by a manufacturer warranty?
Yes, many of the parts we use come with manufacturer warranties that vary by product, typically ranging from 1 to 5 years.
What if I am unhappy with the service?
If you are not satisfied with our service, please contact us within 30 days, and we will address the issue promptly to ensure your satisfaction.
Can I extend my warranty?
Yes, we offer extended warranty options that can provide additional coverage beyond the standard warranty periods. Ask us for more details!